How we handle your information and the terms of using Help Board. Last updated 10/6/2026.
Help Board is an online marketplace that connects customers who post jobs with independent service providers ("pros"). We provide the platform only; we are not a party to the agreement between customers and pros and do not employ pros.
Account details (name, email), profile information you choose to add (bio, skills, suburb, photos), jobs and offers you create, messages you send, and payment records processed by our payment provider. We never store full card numbers.
To operate the marketplace: matching jobs and pros, showing profiles and reviews, processing membership fees, job payments and payouts, sending service emails (job alerts, receipts), and keeping the platform safe.
To protect your privacy, phone numbers, addresses and personal emails are hidden and automatically masked in chat until a job is allocated. Once a job is allocated, both parties may choose to share contact details to complete the work.
Payments, the 5% service fee (paid by the customer lodging the job), the $49 AUD/year membership and pro payouts are handled by Stripe. Your card and bank details are provided directly to Stripe and are subject to Stripe's terms and privacy policy.
Reviews may only be left by a customer after a pro has completed a job for them. Reviews are visible publicly on pro profiles.
Help Board does not verify the qualifications, licensing or insurance of pros and does not guarantee the quality, safety or legality of any job or service. You engage other users at your own risk. Always agree scope and price before work begins, and comply with local laws and licensing requirements.
You can edit or remove your profile information at any time from your dashboard, and unsubscribe from job-alert emails by deleting your saved searches. Contact us to request deletion of your account.
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