The rules for using Help Board. Please read them alongside our Privacy & disclaimers. Last updated 10/6/2026.
These Terms of Service govern your use of the Help Board marketplace. By creating an account or using the platform you agree to these terms. If you do not agree, please do not use Help Board.
Help Board provides an online marketplace that connects customers who post jobs with independent service providers ("pros"). We are not a party to any agreement between a customer and a pro, we do not employ pros, and we do not supply the services ourselves.
You must be at least 18 years old and able to form a binding contract. You are responsible for keeping your login secure and for all activity on your account. Provide accurate information and keep it up to date.
Posting a job is free. You must describe the work honestly and have the authority to request it. A 5% service fee, paid by the customer lodging the job, is added on top of the agreed price and becomes payable when a job is allocated to a pro.
To list a profile, ask questions and make offers, pros pay a $49 AUD per year membership. Membership is billed through Stripe and grants access to pro features for 12 months. Fees are non-refundable except where required by law.
Pros may submit a direct quote or a two-part quote (an inspection fee first, then a final quote). A job is allocated when the customer accepts an offer and completes payment. You are responsible for agreeing scope, price and timing before work begins.
Payments, the service fee, membership and payouts are processed by Stripe and subject to Stripe's terms. Customer funds are held after allocation and released to the pro's connected account when the job is marked complete, auto-releasing 24 hours later if not released manually.
A customer may pause the 24-hour auto-release to flag an issue, and may release part of a payment for work done (with the remainder refunded). Help Board may assist but is not obliged to resolve disputes between users, who remain responsible for their own agreement.
Reviews may only be left by a customer after a pro completes a job for them and must be honest. You must not post unlawful, fraudulent, abusive or misleading content, attempt to bypass fees, or misuse other users' contact details.
Your use of personal information is described in our Privacy & disclaimers. Contact details are masked in chat until a job is allocated; once allocated, parties may share details to complete the work.
Help Board does not verify pros' qualifications, licensing or insurance and gives no warranty as to the quality, safety or legality of any job or service. To the maximum extent permitted by law, the platform is provided "as is" and we are not liable for the acts, omissions or agreements of users. Nothing in these terms excludes rights that cannot be excluded under the Australian Consumer Law.
We may suspend or close accounts that breach these terms or misuse the platform. You may close your account at any time by contacting us.
We may update these terms from time to time. Material changes will be reflected by updating the date below, and continued use of Help Board means you accept the updated terms.
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